Opinions Tutorial

Helping your stakeholders frame their problems

One effective way to help stakeholders frame their problem statements is by following a user-centered approach. According to the Nielsen Norman Group, a user-centered approach starts with understanding users’ needs, goals, and tasks. This understanding can help stakeholders identify the problem’s root causes and define its scope accurately.

Another way to help stakeholders frame their problem statements is by using a problem statement template. This template should answer the following questions: What is the problem? Why is it important? What are the potential consequences of not addressing the problem? Who is affected by the problem? What are the underlying causes of the problem?

Once stakeholders have answered these questions, they can use the problem statement template to create a concise and clear problem statement. The problem statement should be specific, measurable, achievable, relevant, and time-bound (SMART).

Furthermore, it is crucial to involve all stakeholders in the problem-framing process to ensure everyone’s perspective is considered. Stakeholders should work collaboratively to create a shared understanding of the problem’s scope and its underlying causes.

In conclusion, helping stakeholders frame their problem statements is critical for finding effective solutions. Following a user-centered approach, using a problem statement template, and involving all stakeholders in the process can help stakeholders create a clear and concise problem statement that can guide effective solutions.


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